In the age of e-mail, text messaging, Twitter, Facebook and blogs, it seems many of us have forgotten some basic rules of the written word. Yes, it’s fine to use slang or leave off capital letters in casual communication with friends and family. But when you’re representing your company with clients, customers, vendors or others in a professional context, it’s important to write well—even in a tweet. Here are some tips to help shape up your digital communication skills.
5. When including a link, make sure it’s clickable.
Need to e-mail someone a link? Don’t make your recipient do all of the work. Simply by copying the URL from the address bar and pasting it directly into your message, most e-mail programs will make the link clickable automatically. A live link allows your recipient to open the correct web page with one click.
If you’re mentioning a link that you know off the top of your head, include “http://” before it out of courtesy. This will make just about anything clickable, whereas just using “.com” or “www” with a URL won’t always do the trick. For example:
NO: “Take a look at apple.com to learn about the iPad.”
YES: “Take a look at http://apple.com to learn about the iPad.”
4. OMG, pls don’t abbreviate words like a 6th grader, k thx.
I hope this is a no-brainer, but I fear it is not. Whether through Twitter, Facebook, text messages or e-mail, there are very few words that can be abbreviated safely. The short list might include OK, info, nite, thru, ASAP and industry terms that are well known (e.g. specs for the graphics and printing industry). Shortening just about anything else doesn’t make you sound cool or hip or young, it just looks goofy. Spelling out the full words is not only more professional, but easier for the reader to absorb. Many people may have no idea what popular abbreviations mean, so not using them means your recipient will get the right message.
NO: “Thx 4 the msg. R u gonna be there 2nite? lmk. C u l8r”
YES: “Thanks for the message. Will you be at the event tonight? Let me know. See you later.”
NO: “Pls call me cuz imo the conf wasnt 2 gr8. ttyl”
YES: “Please call me. In my opinion, the conference wasn’t very good. Talk to you later.”
(Click here to decipher more silly abbreviations.)
Exceptions: Some abbreviations are OK when texting or tweeting, but only if you must use them to stay below the 140-character limit. Still, avoid ones like “gr8″ that sound juvenile.
3. The rules exist on Twitter and Facebook too.
It’s tempting to ditch any and all style rules when using a social media site, but refrain! When tweeting or making Facebook updates, follow this style guide from Grammar Girl’s Quick and Dirty Tips to Better Writing:
- Don’t start posts with “I am.” You’re answering the question, “What are you doing?” It’s OK to answer with fragments.
- Use proper capitalization. Typing in lowercase doesn’t save characters; it’s just lazy.
- Use proper, basic punctuation. It helps people understand what you mean.
- Again, don’t use abbreviations such as 4U and L8. Shortened word forms such as nite and thru are allowed, but not much else.
- Use contractions whenever possible.
- Shorthand symbols such as >, =, &, and @ are allowed.
- Use numerals, not words, for all numbers.
- Provide links and context whenever possible. Remember that many of your followers can’t see what you are responding to.
- Use bit.ly, tinyurl or is.gd to shorten links.
- If you can’t say it in 140 characters, re-evaluate whether you should be posting it on Twitter.
2. Write in English. Like, actual English that people can understand.
I’m baffled by this phenomenon: You’re absolutely certain the person who e-mailed you has graduated high school, but they can’t seem to bridge the pen-to-paper and fingers-to-keyboard gap. All language capabilities are thrown out the window—like sentence structure, correct punctuation (or any punctuation at all!), capitalization, or any semblance of a complete thought. Oh, and their caps lock key must be stuck.
Composing an e-mail is not much different than writing a term paper. Use capital letters to start sentences, punctuation to end them, and apostrophes in words like “I’m” and “won’t.” Use subjects and verbs, topic sentences and supporting explanation, too. It’s just like normal English! I know, what an amazing concept.
On the other end of the spectrum, you’ve got people who are so used to speaking in complex industry terminology that you’re left wondering if they e-mailed you on accident. Shake it off, folks! Think about your audience. Go for clarity, not pretentiousness. Avoid jargon, and don’t be afraid to explain terms that others may not understand—they’ll see you as being helpful, not patronizing.
1. Use spell check and PROOFREAD AT LEAST ONE TIME BEFORE YOU CLICK SEND!
I know you’re busy, but so is your recipient. Save yourself and your contacts time by making sure your message says what it needs to. If your e-mail client doesn’t automatically underline incorrect words in red as you type, it should have a spell check feature elsewhere. Use it even for short messages.
Proofread everything that leaves your desk to make sure it is clear, concise and to the point. Your e-mails should include all essential information or attachments, and answer all questions that were asked of you. Know that your e-mails can be forwarded, printed, and read by people other than your intended recipient, and are legally binding in some cases, so stick to the matter at hand and always use a professional, courteous tone. If you’re having trouble finding the right words to get your point across, let your recipient know you’ll be following up with a phone call to clear up any confusion.
Now go forth and use your super-fast electronic communication capabilities with style!